Jul 24, 2014
Most of us that are data professionals think the best way to make decisions is to use data to justify some course of action. We look for patterns in data, some guidance that the information we have will lead us to make the best choice for our organization. Google has talked about making data driven decisions as a part of their success and they think more organizations should do this. Any number of other companies also use data to power their BI systems and dashboards that help their employees make better choices.
That seems in contrast to this piece from the Harvard Business Review that says that great decisions don't start with data. It talks about using stories and emotions, with a few key facts sprinkled in, to help sell ideas and get decisions made. On one hand I agree that stories help to sell decisions, but I often have found that successful salespeople use this technique to deceive and convince by plucking emotional heartstrings, and using relatively little data.
Read the rest of "Data Decisions or Instinct?" at SQLServerCentral.